Deployed Systems Engineer

The Deployed Systems Engineer stands as a beacon of excellence within Shoals Technologies.
As the frontline representatives, they are not only the embodiment of our brand but also the technical sages who uphold our reputation for unparalleled expertise in renewable energy technology.
With intricate know-how, these elite professionals ensure the seamless operation and sustainability of our extensive portfolio.
They’re not just engineers; they’re the vanguards of Shoals Technologies, defining our legacy with every system they touch.
Duties and Responsibilities System Troubleshooting: Swiftly and accurately identify and resolve issues with all deployed systems across Shoals Technologies’ portfolio.
Training: Spearhead both internal and external training sessions on installation methodologies, best practices, and maintenance protocols.
Collaboration: Work hand in hand with various departments to ensure synchronized operations and customer satisfaction.
Field Analysis: Employ deep expertise to analyze and solve intricate problems on-site, ensuring the reliability and efficiency of every system deployed.
Reporting: Ability to compose detailed reports not only of completed field engagements, but also root cause analyses, contributions to 8Ds, refining and creating procedures, and assisting with other customer care documentation.
Represent the Brand: Serve as a front-facing representative of Shoals Technologies, reflecting the company’s values, mission, and dedication to excellence in every interaction.
Shoals Technologies Group, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training Qualifications Education: Bachelor’s degree in an engineering discipline or equivalent experience preferred.
Experience: A minimum of 5 years of field-related experience, specifically in renewable energy technology.
Technical Mastery: Comprehensive knowledge of photovoltaic installations, battery energy storage systems, electric vehicle charging stations, and other electrical balance of systems technology.
Problem-Solving: Proven capability to analyze and tackle complex technical and operational challenges.
Communication: Outstanding interpersonal skills, reflecting Shoals Technologies in the best light during interactions.
Outstanding written and verbal communication skills, being quick to reply to emails, return phone calls, and proactively engage customers.
Travel Requirement: Willingness to frequently travel for on-site operations and troubleshooting.