Essential Functions:
• Customer Service
•Building and transacting quotes on behalf of the PSS or PSM
•Post sale support
•Initiating outbound sales calls
•Delivery coordination
•Provides SMART customer service at all times through the daily execution of Lowe's.
•Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
•Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
•Demonstrates sincere appreciation to customers.
•Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
•Provides prompt support to all checkout functions.
•Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department).
•Cross-functionally trains in other areas of the store to help deliver the best customer service.
•Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.
•Uses store systems to prioritize loads, and to look up items or item numbers for price and inventory information.
•Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm in accordance with Lowe’s procedures and training.
•Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
•Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
•Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
•Operates store equipment as needed depending on one specific role and department (e.
g.
, Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, forklifts, pallet jacks, electric lifts, compacter baler, tool rentals).
•In addition to the above responsibilities, this individual is held accountable for other duties as assigned.
•Additional Responsibilities specific to the Pro Department.
•Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions.
•Assists Pro customers to find product by walking the customer to the correct aisle and bay.
•Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out shopping experience.
•Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs.
Uses the SMART phone and sales terminal to enroll customers into these beneficial programs.
•Uses the point-of-sale terminals to process walk up, phone, email and online orders.
Calls vendors to verify product availability and cost as needed.
Minimum Requirements:
•High School or GED
•Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information.
•Less than 1 year experience using common retail technology, such as smart phones and tablets.
•Less than 1 year sales experience identifying and selling products based on customer needs, including credit cards, installations, add on sales, and explaining warranties, product features and benefits.
• Less than 1 year retail experience providing customer service to, including identifying and resolving customer issues, assisting customers, answering phones, building relationships with customers, and thanking customers for their business.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
For information regarding our benefit programs and eligibility, please visit https://talent.
lowes.
com/us/en/benefits.
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